30-Day Return Guarantee
Every purchase on Zorexium is covered by our 30-day return guarantee. If you're not satisfied with your purchase for any covered reason, you can return it within 30 days of receiving it for a full refund of the purchase price.
30
days to return after delivery
3–5
business days for refund processing
100%
of purchase price refunded on approved claims
Eligible Items for Return
Most items sold on Zorexium are eligible for return within 30 days. The following categories are covered under standard return conditions:
Processors & CPUs
GPUs & Graphics Cards
Memory & Storage
Motherboards
Complete Systems
Peripherals
Networking Gear
PSUs & Cooling
Return Conditions
To qualify for a return, the following conditions must be met at the time the return is initiated and when the item is received back by the seller:
Within the Return Window
Return must be initiated within 30 days of the confirmed delivery date
Original Condition
Item must be in the same condition as received—no additional damage, modification, or misuse by the buyer
Complete Contents
All included components, accessories, cables, manuals, and packaging must be returned. Missing items may result in a partial refund.
Original Packaging
Where possible, return the item in its original packaging. If original packaging is damaged, use suitable protective packaging to prevent transit damage
Return Authorization
A Return Merchandise Authorization (RMA) number must be obtained from the seller or Zorexium support before shipping the item back
Step-by-Step Return Process
Contact the Seller
Message the seller through the platform to explain the issue. Sellers have 48 hours to respond and propose a resolution. Many returns are resolved at this step without needing Zorexium involvement.
Initiate a Return via Marketplace Settings
If the seller doesn't resolve the issue, go to Marketplace Settings → Return Status and click “Start a Return.” Select your order and choose a return reason.
Receive Your RMA Number
A Return Merchandise Authorization (RMA) number will be issued within 24 hours. Write this clearly on the outside of the return package.
Ship the Item Back
Package the item securely and ship it using a trackable shipping method. Keep a copy of the tracking number. For defective or not-as-described items, a prepaid return label will be provided.
Item Inspection
Upon receipt, the seller (or Zorexium in disputed cases) inspects the item to confirm it matches the return condition requirements. This typically takes 1–2 business days.
Refund Processed
Once inspection is complete and approved, your refund is processed within 3–5 business days to the original payment method.
Refund Details
When a return is approved, refunds are processed to the original payment method. The following table summarizes what is and isn't included in the refund:
| Item | Defective/Not as Described | Change of Mind |
|---|---|---|
| Item Purchase Price | Fully Refunded | Fully Refunded |
| Original Shipping Paid by Buyer | Fully Refunded | Non-Refundable |
| Return Shipping Cost | Prepaid Label Provided | Buyer's Responsibility |
| Platform Fees | Waived | Non-Refundable |
Processing Times: Credit/debit card refunds typically appear within 5–10 business days depending on your bank. PayPal refunds are typically instant. Store credit is available immediately. We cannot speed up bank processing times once a refund is issued.
Defective or Damaged Items
If you receive an item that is defective, damaged in transit, or materially different from the listing description, you are entitled to additional protections under our Marketplace Guarantee.
Damaged in Transit
Photograph the damage (item and packaging) immediately upon receipt. Contact support within 3 business days. We will provide a prepaid return label and either a replacement or full refund, including original shipping costs.
Item is Defective
Document the defect with photos and a written description. You may choose between a full refund, a replacement (if the seller has stock), or a partial refund (if you wish to keep the item). Prepaid return label included.
Not as Described
If the item received is materially different from the listing (wrong model, missing features, different condition grade), you are entitled to a full refund including original shipping. The seller is liable for return shipping costs.
Individual Seller vs. Business Seller Policies
Return policies may vary slightly depending on whether you purchased from an individual seller or a registered business seller. Both are subject to our minimum return standards, but business sellers may offer more flexible policies.
Individual Sellers
• Minimum 30-day return window (mandatory)
• Returns accepted for defective/not-as-described items
• Change-of-mind returns at seller's discretion
• Zorexium mediates all disputes
Business Sellers
• 30-day minimum, many offer 45–90 days
• May accept change-of-mind returns
• May offer direct replacement or store credit
• Often have dedicated return portals
Always check the seller's individual return policy on the product listing page before purchasing.
Non-Returnable Items
The following items are generally not eligible for standard returns. Note that defective items in these categories may still qualify under our Marketplace Guarantee.
Opened Software & Digital Products
Software licenses and digital activation codes once revealed or used
Consumable Items
Thermal paste, thermal pads, and similar single-use consumables once opened
Modified or Overclocked Hardware
Items showing signs of physical modification or extreme overclocking beyond safe specifications
Clearly Marked Final Sale Items
Clearance, auction, or items listed as “Final Sale” in the listing description
Items Purchased Over 30 Days Ago
Returns initiated after the 30-day window unless the item is under an active warranty claim
Damaged by Buyer
Items that were working as described upon receipt but were subsequently damaged by the buyer
Special Orders & Custom Builds
Custom-configured systems, special order enterprise hardware, and bespoke builds are subject to separate return terms that are clearly communicated at the time of purchase confirmation. These terms will be disclosed in your order confirmation email and the product listing.
Generally, custom builds are non-returnable except in cases of:
- Dead-on-arrival (DOA) systems failing to boot within the first 7 days
- Specifications materially different from what was ordered
- Damage sustained during transit
If you have concerns about a special order, contact our support team before initiating a return to discuss your options.
Dispute Escalation
If you and the seller cannot reach a resolution, or if the seller does not respond within 48 hours of your initial contact, you can escalate your case to Zorexium for formal mediation.
Before Escalating
Please attempt to resolve the issue directly with the seller first. Most disputes are resolved at this stage and faster than waiting for formal review. Escalation is a last resort.
To escalate: Go to Marketplace Settings → Claim History and click “Escalate to Zorexium.” Our Trust & Safety team will review and respond within 48 hours.
Full dispute resolution details are available on our Marketplace Guarantee page.
Contact Returns Support
Have a question about your return or refund? Our dedicated Returns team is here to help.
Live Chat
Click the chat bubble for instant assistance. Available 24/7.
returns@zorexium.io
Response within 24 hours
Self-Service
Marketplace Settings
Track and manage returns 24/7